Privacy Policy

At Pookie, we respect your privacy and are committed to protecting your personal information.

Any information collected through our application, including your name, phone number, email address, and delivery details, is used solely to process orders, provide customer support, and improve your shopping experience.

We do not sell, rent, or share your personal information with third parties except when necessary to complete your order, such as with shipping providers.

By using the Pookie application, you agree to the collection and use of information in accordance with this policy.

Shipping Policy

We currently ship to all governorates across Egypt.
We deliver to all governorates within 2 business days (maximum).

Shipping times may vary during holidays, promotional periods, or due to unforeseen circumstances.

Refund Policy

Customers may request a refund within 24 hours (1 day) of receiving their order.

Items must be returned unused, unworn, unwashed, and in their original condition with all tags attached.

Refund requests submitted after the specified period may not be accepted.

Exchange Policy

Customers may exchange eligible items within 14 days of receiving their order.

Items must be unused, unworn, unwashed, and returned in their original condition with all tags attached.

Exchanges are subject to product availability.