Privacy notice

How We Use Your Information

 

We use the collected information for various purposes, including:

  • To Provide and Maintain the Service: To operate and manage your account (customer or vendor), process transactions, and provide customer support.

  • Order Fulfillment: To process and fulfill your orders, arrange shipping with third-party carriers, and handle returns/exchanges.

  • Vendor Management: To verify vendor accounts, manage listings, facilitate sales, and process vendor payouts.

  • Communication: To send you transaction confirmations, shipping updates, security alerts, and respond to your inquiries.

  • Marketing and Personalization: To send you promotional materials (with your consent, where required), personalize your shopping experience, and recommend fashion items.

  • Security and Fraud Prevention: To protect Pooki, our vendors, and our customers from fraud, unauthorized transactions, and illegal activities.

  • Compliance and Legal Obligations: To comply with applicable laws, legal processes, and governmental requests.

 

 Sharing and Disclosure of Information

 

As a multi-vendor platform, sharing is essential for the Service to function. We may share your personal information in the following situations:

  • With Vendors: When a customer places an order, we share the necessary Customer Information (Name, Shipping Address, Contact Details, Order Details) with the relevant vendor to allow them to fulfill and ship the order.

  • With Customers: Vendor business details and store policies are visible to customers to facilitate transactions.

  • Service Providers: We share information with third-party companies that perform services on our behalf, such as:

    • Payment processors (e.g., Stripe, PayPal)

    • Shipping and logistics partners (e.g., FedEx, DHL)

    • Cloud hosting and data storage providers

    • Marketing and analytics providers (e.g., Google Analytics)

  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

 

 Third-Party Links and Vendor Responsibility

 

The Service may contain links to other websites or applications. Pooki is not responsible for the privacy practices of vendors or any other third-party websites. Vendors operate their shops under this policy but are responsible for their own internal handling of the data we provide to them. We encourage you to review the privacy policies of any third parties you interact with.

 

 Data Security

 

We implement reasonable security measures, including [mention a type of security measure, e.g., encryption, access controls], to protect the personal information we collect and store. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

 Your Data Rights

 

Depending on your location (e.g., EU, ), you may have the right to:

  • Access the personal data we hold about you.

  • Correct or Update inaccurate or incomplete personal data.

  • Request Deletion of your personal data.

  • Object to the processing of your personal data.

  • Withdraw Consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

 

 Children's Privacy

 

The Pooki Service is not intended for individuals under the age of [Insert Age, e.g., 16]. We do not knowingly collect personal information from children under this age. If we become aware that a child under this age has provided us with personal information, we will take steps to delete such information.

 

 

 Changes to This Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date."

 

 

 Contact Us

 

If you have any questions about this Privacy Policy or your personal data, please contact us:

  • By Email: [Insert Dedicated Privacy Email Address, e.g., privacy@pooki.com]

  • By Mail: [Insert Your Business Mailing Address]